Training and Development Essay Example | Topics and Well Written Essays - 500 words

Training and Development - Essay Example Companies that focus on building self-esteem in workers produces self-confidence, control and builds a stronger organizational culture focused on improvement. There should be a formal sign-off process that lists all of the store’s operations so that there is documentation that employees have been taught all of the critical systems in the store. This would include register operations, stock ordering, and any of their regular shop duties. This protects the company from liability and also provides a structure for all new hires so that everyone at the Flip Flop Shop is just as qualified as the current employees. Because customer service is so important at this store, decisions about service need to be made quickly and by people who understand buyer behavior. There should be a formal HR process that describes the marketing attitudes of buyers and how to appeal to their lifestyles and needs so that workers understand psychology and how to be social properly in order to gain more sal es. This could be measured by a performance appraisal process with certain criteria about service factors to make sure they are taught properly.